Terms of Use

PalForm Ltd is a company registered in England (United Kingdom), from here referred to as "us", "we", "our", "Palform", or the "Company". Our registered company number is 15796859. Our registered office is at 12 Larke Rise, Manchester M20 2UL, United Kingdom. The website at palform.app and its subdomains (collectively the "Site") are all operated by us.

These terms are legally binding. You agree to be bound by them by using the Site. If you do not agree with these terms, you must immediately stop using the Site. You also agree with the Privacy Policy (posted separately).

These terms shall be governed under the laws of England, United Kingdom.

Usage restrictions

The Site can be used by any individual. If you are using the Site as a corporate user, you assert that you are permitted by law to perform the relevant actions on behalf of that corporation.

You are not permitted to use the Site if you are under 18 years of age. To use the Site, you must have full legal capacity to independently enter into a contract.

You are not permitted to use the Site if:

  • you are entity or individual subject to an asset freeze or other sanction on the UK FCDO Sanctions List;
  • you are a citizen or resident of or an entity registered in a country subject to a US Government embargo, as per the OFAC sanctions program list;
  • your use of the Site would violate the national or local laws of the area of which you are a citizen or resident or registered as an entity in;
  • your use of the Site is on behalf of a national military or defence force, or you or the entity you are representing is a supplier to or agent of such a force; or
  • your use of the Site is on behalf of an entity whose primary business is in the fossil fuel industry.

We reserve the right to immediately and without notice cease your access to the Site if we find your usage to be in violation of these restrictions. You will not receive a refund of any amount under these circumstances. If necessary, we may report your usage of the Site to the relevant authorities.

Our service

Palform provides an online form building and management service (the "Service"). The service is provided free-of-charge with certain restrictions, as well as on monthly or yearly paid schedules with multiple plan tiers offering different features and limits.

For individuals ("End-Users") filling in forms created by other Palform users ("Administrative Users"), Palform offers an always free-of-charge service to transmit data provided by them (the "Submitted Data") to the relevant Administrative Users through an encrypted secure channel, and to store the Submitted Data for a potentially unlimited amount of time.

Creating an account

To use Palform as an Administrative User, you must create an account on Our website. There is no charge to create an account, but some personal details must be provided, as explained in Our Privacy Policy. When creating an account, you represent and warrant that any information provided is accurate, relevant, and non-misleading.

Upon account creation, you will be assigned automatically to our "Free" subscription plan. This will not incur any charges.

You agree to update your account if any details change. Where doing so is not possible, you agree to contact Us to request an update.

You agree to delete your account when it is no longer needed.

You agree to use your account only for purposes that are lawful according to UK, EU, and US law.

Plan limits and quotas

Our plans (including the default "Free" plan) each have their own individual quotas and restrictions. You agree to abide by these restrictions.

Some restrictions may be enforced through a "soft" method, where the Site does not stop you from exceeding them. You agree to avoid exceeding these limits, and to monitor your usage to ensure you are not exceeding them. We may contact you outside of the platform if you do exceed these limits. If you do not take action within 28 days of such contact, We may suspend your account and prevent new form submissions being made.

You agree to not attempt to contravene or surpass any technological restrictions in place to prevent you from exceeding your plan limits or quotas.

Subscribing to a plan, managing payments

To increase your plan limits and quotas, as well as to gain access to additional features, you can pay to subscribe to one of Our non-free plans. These plans are offered on a monthly or annual basis, with the prices listed on Our home page. You can choose from multiple currencies to pay your plan in. Payments for plans are made using credit or debit cards.

When you subscribe to a new plan, you will be charged immediately. You agree not to gain access to any benefits associated with your plan until the first invoice of the plan is paid in full.

You are granted the right to a refund of your first invoice payment within 28 days of making the first payment for a plan. This right is non-revocable and non-transferrable (the payment must be refunded to the original payment method). You accept that a refund will only be granted if your original payment method is still valid and non-expired at the time of the refund being processed. This right does not affect your statutory rights granted by UK law.

Our plans do not involve a minimum period commitment and they can be cancelled at any time. Upon cancellation, the plan benefits will continue to apply until the end of the last month or year that has been fully paid up. After that period, no additional charge will be made. Plan cancellation does not entitle you to a refund of any amount already paid, except under the 28-day refund period mentioned in the previous paragraph.

Our plans renew automatically at the end of each month or year. This involves taking a payment for the listed amount automatically from your registered payment method. A receipt will be emailed to the address provided when setting up payment details each time a payment is taken.

If at the point of renewal your payment method is expired or invalid, or the transaction fails for any reason that We are not responsible for, your plan benefits may be revoked.

Pricing changes

The pricing of Our plans may change from time to time. If a pricing change results in an increased price for an existing plan you are subscribed to, We are required to notify you at least 12 months before the day of your first payment at the increased rate. If a pricing change results in a decreased price for an existing plan you are subscribed to, We are not required to notify you in advance, and may begin charging your plan at the reduced rate immediately.

Content published on our site

You may not use Palform to publish any forms or other content containing content that is:

  • violent, agressive, or distasteful
  • potentially in violation of UK, EU, or US laws
  • racist, sexist, homophobic
  • not fully owned by you, or you do not have permission to use

You agree and accept that We may monitor forms and other content created by you, either through automated or manual means, to ensure it is in compliance with this policy.

End-to-end encryption

Certain content transmitted through the Site is encrypted. This content includes submissions to forms. It does not include other content created by you, such as the questions and sections constituting forms, as well as your brand assets.

You agree not to hold Us liable for the quality or content of responses to your forms, as these cannot be validated due to their encrypted nature.

You agree not to hold us liable if, due to your failure to follow the related instructions on the Site, you lose or mishandle your encryption keys in such a way that data loss, corruption, or alteration takes place, even if such an event causes financial or other damage to your or the corporation you represent.

Limitation of liability

To the maximum extent permitted by applicable law, in no event will We be liable for any indirect, consequential, incidental, exemplary, punitive, or special damages, including without limitation any damages to or for loss of data, revenue, profits, goodwill, or other intangible losses arising from or relating to these terms, your account, or the services. To the maximum extent permitted under applicable law, this limitation will apply to all claims under all theories of law and equity.

Indemnity

You shall defend, indemnify and hold harmless the Company from and against any and all losses, settlements, damages, liabilities, judgements, obligations, fines or sanctions, costs, and expenses (including reasonable attorney’s fees) (collectively “Losses”), arising out of any claim, proceeding, demand, suit or action (collectively “Actions”) brought by a third party related to (a) your use of the Site or the Service, and activities occurring under your account; (b) any violation of these terms; or (c) your violation of any other party’s rights or applicable law.

Modifications

We may update these terms from time to time. We will inform you by email at least 28 days prior to an update as long as you have an active account on the Site.

These terms were last modified on 03/07/2024.